General FAQ
What is your typical processing time?
We strive to dispatch orders within 5-7 business days, often sooner. Please be aware that during holidays and busy periods, processing time may be extended.
Do you accept returns or exchanges?
Unfortunately, we do not accept returns or exchanges, as all sales are final. However, if there are any issues with your order, please contact us directly at
Can I review a proof before my product is shipped?
We do not provide proofs for finished engraved or cut products. However, upon request, we can supply a digital design proof.
How can I reach you?
You can fill out the contact form on our website or email us at info@paperandgluestore.com
Custom Orders
Do you create custom items or designs?
Yes, we're happy to discuss custom projects with you. Please note that a design fee may apply depending on the complexity.
Can you engrave my logo?
Certainly, we accept logos in black and white, preferably in PNG or SVG format.
Wholesale Inquiries
Note: feel free to email us directly for wholesale inquiries.
Do you accept custom wholesale orders?
Absolutely, please contact us directly for custom wholesale orders.
Shipping
Do you ship internationally?
At this time, we only ship within the United States and Canada. Please note that customers are responsible for any applicable duty or export fees.
Do you offer local pick-up?
Yes, local pick-up is available in Dallas, TX Simply select the local pick-up option at checkout, and we'll provide further instructions via email when your order is ready.
Boards
Why does the engraving on my board look different from the website?
Due to the natural variations in wood grains, each board is unique, resulting in variations in engraving depth and color.
Do you apply finishes to your cutting boards?
No, we do not apply any finishes to our boards.
Can I put my cutting board in the dishwasher?
We recommend hand washing only with warm water and soap, and drying with a dish towel immediately. Avoid soaking the board in water.
Wood Cutout Products
Why does my item have imperfections?
Natural wood may have occasional imperfections such as knots or variations in color, adding to its unique charm.
Why does the engraving on my item differ from the website?
Similar to boards, variations in wood grains result in unique engraving patterns and colors.
Hats & Beanies
How should I care for hats and beanies with leather patches?
Hand wash with cold to warm water and gentle detergent, and air dry. Avoid putting them in the dryer.
Are the patches made of real leather?
No, our patches are made of leatherette (faux leather) and finished with a safe leatherette oil.